1. Introduction
Welcome to Import Mart BD! By accessing our website and purchasing our products, you agree to comply with our terms and conditions. Please read these terms carefully before placing an order.
2. General Terms
- Import Mart BD operates as an online marketplace for imported products.
- We reserve the right to modify these terms at any time without prior notice.
- All prices and product availability are subject to change.
3. Orders & Payments
- Orders must be placed through our website or official social media channels.
- Payments can be made via bKash, Rocket, Nagad, Bank Transfer, or Cash on Delivery (COD).
- For pre-order items, a partial or full advance payment may be required.
4. Shipping & Delivery
- Delivery time varies depending on product availability and shipping location.
- We deliver across Bangladesh via courier services.
- Customers must provide accurate shipping details. Import Mart BD is not responsible for delays due to incorrect addresses.
5. Return & Refund Policy
- Returns are only accepted for defective or incorrect products within 3 days of delivery.
- To be eligible for a return, the product must be unused and in its original packaging.
- Refunds (if applicable) will be processed within 7 working days.
- No returns/refunds for change of mind after purchase.
6. Product Quality & Warranty
- We ensure the best possible product quality, but imported items may have minor packaging issues due to international shipping.
- Warranty (if applicable) is provided by the manufacturer or supplier. Import Mart BD is not responsible for manufacturer defects.
7. Cancellation Policy
- Orders can be canceled before shipment. Once dispatched, cancellations are not allowed.
- Pre-order items cannot be canceled after payment.
10. Contact Us
For any inquiries, please contact our customer support:
📞 Phone: [01797291280]